777pln Privacy Policy

1About This Policy

This Privacy Policy applies to all personal information collected and processed by 777pln in connection with your use of our online gaming platform, accessible via 777pln.net and the 777pln mobile application. It covers data collected during account registration, identity verification, financial transactions, customer support interactions, and general use of the platform.

By registering an account and using 777pln, you acknowledge that you have read and understood this Privacy Policy. This Policy forms part of our Terms and Conditions and should be read together with them. If you do not agree with how we handle personal data as described here, please do not proceed with registration.

2Information We Collect

We collect personal information from you directly — when you register, verify your account, make a deposit or withdrawal, contact support, or interact with the platform. The types of information we collect include:

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data unless it is directly relevant to a responsible gaming assessment and you have provided it voluntarily.

3How We Use Your Information

The personal information we collect is used for specific, legitimate purposes. We do not use your data for purposes beyond those described here without first seeking your consent where required. The main purposes are:

• Account management: Creating and maintaining your 777pln account, processing login authentication including OTP verification, and managing your account preferences.
• Identity verification (KYC): Confirming your identity and age before your first withdrawal is processed, as required for responsible platform operation.
• Payment processing: Facilitating PHP deposits and withdrawals through your chosen payment method — including online bank transfers and Philippine e-wallets — and maintaining a record of your transaction history.
• Customer support: Responding to your enquiries, resolving account issues, and maintaining records of support interactions for quality purposes.
• Platform security: Detecting and preventing fraud, unauthorised access, bonus abuse, and other activities that breach our Terms and Conditions.
• Legal compliance: Meeting our obligations under applicable Philippine laws and regulations, including responding to lawful requests from authorities.
• Service improvement: Analysing usage patterns in aggregate to improve platform features, fix bugs, and make the platform more useful for players across the Philippines.
• Responsible gaming: Monitoring account activity to identify patterns that may indicate problem gambling and reaching out where our responsible gaming tools may be helpful.

4Sharing of Personal Data

777pln does not sell your personal data. We share it only in the following limited circumstances:

• Payment service providers: When you make a deposit or request a withdrawal, the necessary transaction details are shared with the relevant payment provider — such as your bank or e-wallet service — to process the transaction. These providers operate under their own privacy policies and are bound by applicable financial regulations.
• Identity verification partners: Where a third-party service is used to assist with KYC document verification, your submitted identity documents are processed by that service solely for verification purposes under strict confidentiality obligations.
• Legal and regulatory authorities: We may disclose personal data to Philippine government agencies, law enforcement, or regulatory bodies where we are required to do so by law, court order, or lawful regulatory request.
• Fraud prevention: In cases of suspected fraud or criminal activity, relevant data may be shared with other platforms or financial institutions for the purpose of fraud prevention and investigation.
• Platform infrastructure providers: Trusted third-party providers who host, maintain, or support our platform infrastructure may process personal data on our behalf under data processing agreements that restrict their use of your data.

We require all third parties who receive your personal data to handle it in accordance with applicable privacy obligations and to use it only for the purposes for which it was shared.

5Cookies and Tracking

777pln uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. Cookies are small text files stored on your device when you visit our website or use our app. The types of cookies we use include:

• Essential cookies: Required for core platform functions such as keeping you logged in during a session and maintaining your account preferences. These cannot be disabled without affecting how the platform works.
• Analytics cookies: Used to understand how players navigate the platform — which pages are visited most, where sessions begin and end, and how long players stay on different sections. This data is processed in aggregate and is not used to identify you individually.
• Security cookies: Help us detect suspicious activity such as login attempts from unusual locations or devices, and support our fraud prevention measures.
• Preference cookies: Store your display and language preferences so the platform behaves consistently between sessions.

Most web browsers allow you to manage cookie settings. You can choose to block or delete cookies through your browser settings. Please be aware that disabling essential cookies will affect your ability to use certain features of the platform, including staying logged in.

6Data Security

We take the security of your personal data seriously and have put in place a range of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. These include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Secure storage of account credentials — passwords are stored using industry-standard hashing and are never held in plain text.
• OTP (one-time password) verification required for all financial transactions on the platform.
• Access controls that limit which staff members can view account and verification data, based on their role and the minimum access necessary to perform their work.
• Regular security reviews and monitoring of platform systems for unusual activity.

While we apply these protections consistently, no digital platform can guarantee absolute security. You also play an important role in keeping your account safe: use a strong, unique password for your 777pln account, enable OTP verification, and never share your login details with anyone.

If you suspect that your account has been accessed without your authorisation, contact our support team immediately so we can take action to secure it.

7Data Retention

We retain your personal data for as long as your account is active and for a period after account closure, as required to meet our legal and operational obligations. The general retention principles we follow are:

• Account and transaction records are retained for a minimum period required under applicable Philippine financial and anti-money-laundering regulations.
• KYC verification documents are retained for the period required for regulatory compliance purposes and are securely deleted once that obligation is fulfilled.
• Customer support communications are retained for a reasonable period to allow us to address follow-up queries and maintain service records.
• Technical and usage data collected for security and analytics purposes is retained in anonymised or aggregated form after the period needed for active investigation or improvement work has passed.

Once the applicable retention period has expired and there is no continuing legal or operational reason to retain your data, it is securely deleted or anonymised in line with our internal data management procedures.

8Your Rights

As a registered player on 777pln, you have certain rights in relation to the personal data we hold about you. These include:

• Right of access: You may request a summary of the personal data we hold about you. We will respond to verified data access requests within a reasonable timeframe.
• Right to correction: If any personal data we hold about you is inaccurate or out of date, you have the right to request that we correct it. Contact our support team to submit a correction request.
• Right to object: You may object to the processing of your personal data for purposes beyond those that are strictly necessary to operate your account, subject to applicable legal obligations that we are required to fulfil.
• Right to erasure: In certain circumstances — for example, where your account has been closed and the applicable legal retention period has ended — you may request the deletion of your personal data. Requests will be assessed against our legal retention obligations before action is taken.
• Right to withdraw consent: Where our processing of your data is based on your consent rather than a legal obligation, you may withdraw that consent at any time. This will not affect processing that occurred before withdrawal.

To exercise any of these rights, contact our support team at the email address shown in Section 11 below. We may need to verify your identity before processing your request. We will respond as promptly as practicable and will always explain our reasoning if we are unable to fulfil a request.

9Protection of Minors

777pln is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If you are under 21, you must not register an account or provide any personal information on this platform.

If we become aware that an account has been registered by or on behalf of a person under 21, we will take immediate steps to close the account, remove the associated personal data, and — where applicable — refer the matter for review. Age verification is conducted as part of the KYC process for all accounts prior to the first withdrawal being processed.

10Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how the platform operates, updates to applicable Philippine law, or improvements in our data management practices. When we make material changes, we will make reasonable efforts to inform registered players — for example, through an in-platform notification or a message to your registered contact details.

For minor clarifications or non-material updates, the Policy may be revised without specific notification. The effective date displayed at the top of this page will always reflect the date of the most recent revision. Continuing to use 777pln after a Policy update takes effect constitutes your acceptance of the revised Policy.

11Contact Us

If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please contact our support team. We are available 24 hours a day, seven days a week.

You can also reach us through the live chat feature available on the platform at any time. For questions about your account or responsible gaming tools, you may also find useful information on our FAQ page and Responsible Gaming page.